User takes a picture of error message on phone.
User sends photo to her email.
User Downloads photo from email.
User creates word document.
User loads photo into the word document.
User prints word document.
User sends the printed document to my office by internal mail.
Document arrives next day.
User calls me to make sure I got it, and explains her issue to me over the phone.
Error message she took a picture of is just completely useless information that didn’t help me when troubleshooting issue.
i had this happen to me while working IT:
user has problem.
User takes a picture of error message on phone. User sends photo to her email. User Downloads photo from email. User creates word document. User loads photo into the word document.
User prints word document. User sends the printed document to my office by internal mail. Document arrives next day. User calls me to make sure I got it, and explains her issue to me over the phone. Error message she took a picture of is just completely useless information that didn’t help me when troubleshooting issue.