Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

  • Rentlar@lemmy.ca
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    1 year ago

    I’d never think to harass the poor employee who has nothing to do with the store managenent’s decisions…

    However, when I’m pissed or tired I’ll sometimes be rough or sloppy with the machine, and I get pissed if they have too few manned checkouts for how crowded a store is. Banging items against the scanner glass, tap selections on the touch screen forcefully with my ring etc.

    To keep the self-checkout machines company, I’ll act like a machine too. If I unsuccessfully attempt to scan something, after 5 tries I “timeout” and move onto the next item.

    • Cryophilia@lemmy.world
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      1 year ago

      I give 60 seconds for someone to come fix the self checkout when it fucks up. If no one is available, I’m taking my shit and leaving. I tried to pay, fuck you I don’t have time for this.

  • garretble@lemmy.world
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    1 year ago

    You force me to check out my own groceries. Fine.

    But don’t get pissed when I have a lot of groceries and have to move my bags because you gave me one square foot of space to bag everything. That’s often my biggest frustration. The robot thinks I’m trying to do some shady stuff, and I’m not.

    • IrrerPolterer@lemmy.world
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      1 year ago

      The ‘robot’ isn’t the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.

      Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.

        • chakan2@lemmy.world
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          1 year ago

          We’re accepting white the Nordic countries are fiercely xenophobic. It changes the game quite a bit.

          • wishthane@lemmy.world
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            1 year ago

            NL is neither a Nordic country nor ethnically homogeneous. Just like all countries with a history of colonizing other people, many of those people are now in NL. Stop blaming everything on diversity

            • chakan2@lemmy.world
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              1 year ago

              Nice try, but no.

              Dutch 75.4%, EU (excluding Dutch) 6.4%, Turkish 2.4%, Moroccan 2.4%, Surinamese 2.1%, Indonesian 2%, other 9.3% (2021 est.)

  • guywithoutaname@lemm.ee
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    1 year ago

    I don’t know about you, but I get annoyed that I still can’t use NFC at checkout. It’s 2023, tap to pay has been around in the US since 2016 and much longer in Europe.

    • MinguPingu@lemmy.world
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      1 year ago

      They want you to use Walmart Pay in the Walmart app. That’s the only contactless way you can pay there. It’s not horrible but you need have an Internet connection to use it.