Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions
https://lemmy.ca/post/15412680
See above for a !Canada@lemmy.ca article/comment section on this topic.
Air Canada is well known for the “how can we give less service for more money” mindset, and every other Canadian airline is better (WestJet is trying to compete for last place though).
If you use chatbots as your customer support agents, then you have to be responsible for any reasonable decision it makes. If you didn’t “train it” properly like you would a new hire then that’s on you.