I have free Copilot through work and it is something I use very infrequently. It scarcely can do anything that I can’t do faster and more accurately.

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I currently work at a business that uses a similar method to the probationary period, and I hate it. It’s definitely one of those things that sounds good on paper, but in practice I would love to move away from.

We use a proprietary system in my field, and train a couple of members of each department to be able to submit stuff into it (think Concur / NetSuite). It takes about three months to become proficient enough that I don’t have some form of issue with everything you submit. This means I can spend months training someone, just for them to be let go and the next person roll in.

Training people is expensive in both cash for the business and the time of those around them. Hiring correctly once would make my life a lot easier.

WE ARE THE LAZY GENERATION

I use Copilot fully integrated with Office 365 in my work, and was one of the beta testers back in November. Anecdotally, it’s no better than any other LLM, and I have found hallucinates significantly more than ChatGPT. The Office integration is useful and I do use it more than any other AI tool for its convenience being ‘inside’ of Excel / Outlook etc, but you aren’t missing much by not having it.

I agree that this is less the case of a rogue chat bot losing it at undeserving customers, and more the case of someone who knows how to twist an LLM to do what they want it to do, but still an absolute embarrassment for DPD. What other nonsense was it writing to different customers who really didn’t know better?