The people who make decisions at Youtube clearly do not even use their own website or app and there is no way to give feedback either.

Ed Zitron, famously verbose web blog guy, wrote a post about how he thinks most of these big businesses are run by idiots that are out of touch with both the product and the users.

https://www.wheresyoured.at/the-era-of-the-business-idiot/

It’s simple: they neither know nor care what the customer wants, barely know how their businesses function, barely know what their products do, and barely understand what their workers are doing, meaning that generative AI feels magical, because it does an impression of somebody doing a job, which is an accurate way of describing how most executives and middle managers operate.